Frequently Asked Questions
Everything you need to know about shopping luxury resale with Roundabout.
How do you guarantee the authenticity of your items?
Every item at Roundabout Resale Couture undergoes a rigorous multi-point inspection by our in-house experts. We guarantee the authenticity of every piece we sell, or your money back.
What is the condition of your resale pieces?
We specialize in pristine, high-end luxury goods. Most items are in 'Like New' or 'Gently Loved' condition. Specific details regarding any minor wear are always noted in the individual product descriptions.
What is your return policy?
Due to the unique nature of designer consignment, all sales are final. We encourage customers to review all photos and descriptions carefully before making a purchase.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Once shipped, domestic orders generally arrive within 3-5 business days via insured carrier.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How can I sell my designer items to Roundabout?
We are always looking for authentic luxury pieces. You can visit one of our physical boutiques or contact our concierge team online to start the consignment or buyout process.